1.1 Our company is committed to providing high-quality software products and services to our customers. We encourage customers to carefully consider their needs and fully understand our products before making a purchase.
1.2 Our company implements a limited refund policy, offering refund options under specific conditions.
2.1 This policy applies to all software products, services, subscriptions, and digital content provided by our company.
2.2 This policy applies to all sales channels, including but not limited to company website, app stores, and authorized dealers.
3.1 Customers may request a refund under the following circumstances:
Product has major technical defects preventing normal use
Service is completely inaccessible or unusable
Unauthorized purchases or fraudulent transactions
Within 14 days of purchase and the product/service has not been substantially used
Company fails to provide promised core functionality or service
3.2 Refund requests will be evaluated considering the following factors:
Time of purchase
Extent of use
Nature and severity of the issue
Whether technical support solutions have been attempted
4.1 Customers must submit refund requests through official channels and provide:
Proof of purchase
Reason for refund request
Detailed description of related issues
4.2 The company will respond to refund requests within 7 business days.
5.1 Refunds are typically not provided in the following situations:
6.1 For subscription services:
7.1 When refund conditions are not met, the company may offer other forms of compensation, including:
8.1 If there are objections to refund decisions, customers can:
We may update this refund policy from time to time. We will notify you of changes by:
Continued use of our services after changes take effect indicates your acceptance of the updated refund policy.
For any questions, please contact our customer support team: